Lexicon Systems, LLC Blog

lex'•i•con: the vocabulary of a branch of knowledge. Thoughts on environment, health & safety (EHS), sustainability and information technology to support them.


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New CIO.com blog post | 6 criteria for selecting a software implementation consultant

Just posted this morning… 6 criteria for selecting a software implementation consultant.

Enterprise software implementation is a big deal, and the right consultant can make your life easier. Here are six essential criteria to consider when selecting a consultant.

Today’s post will help you to adopt Tip No. 2 in last week’s post, 6 tips for finding a great software implementation consultant — “Establish objective selection criteria and stick to them.”

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A great user experience can promote software adoption

“If you build it, they will come” may work in a baseball movie, but it’s an unreliable strategy for deploying enterprise software. A better approach is to provide a great user experience, coupled with feature-filled software, to promote user adoption.

Credit: freepik.com

Credit: freepik.com

Read the post by Jill Barson Gilbert @JillBGilbert on the Strategies for Software Lifecycle Management blog at CIO.com.


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Debunking common software implementation myths

I read an article this morning about three ERP (enterprise resource planning) implementation myths. I come across the same ones in EHS (environment, health & safety) software implementations. Let the debunking begin…

Myth 1. You cannot use your software selection consultant to implement the software.

no entryI have seen resistance to using a software selection consultant to implement the software. The hiring organization perceived that the consulting firm could not do both; there should be a separation between selection and implementation.

If your consultant has proven project management, communications, subject matter and technical skills to successfully implement the software, then use them. Once your consultant helps you to document and prioritize needs and select software, then they know your needs and business better than anyone else at this point! Take advantage of this knowledge.

Bringing in another group to implement the software will cost you lost productivity, duplication of efforts, extended timelines, and other avoidable costs.

Myth 2. You must have a software vendor or reseller implement your software.

sign-160675_1280While the software vendor/reseller should be conversant in the software, they may lack subject matter expertise or a broader perspective of implementation best practices.

Instead, I recommend a team approach to implementation:

  1. an integrator/implementer that is comfortable with the software and its configuration,
  2. vendor representatives–implementation and product specialists, and
  3. software customer key stakeholders.

Myth 3. The most important aspect of implementation is technical proficiency.

signs-38588_1280I have seen talented technical staff lead software implementations that become “challenged” when the teams focused solely on technical issues.  Warning!

Instead, I recommend a team skilled in several disciplines. Beyond technical (IT) proficiency, subject matter expertise, and industry experience, remember to round out the team with skill sets such as:

  • project management
  • risk management
  • business process management
  • organizational change management
  • training
  • analytics
  • etc.

With these implementation myths are debunked, you can make more informed decisions on your path forward for software implementation. This is my “quick take.” You can read the Panorama Consulting perspective here.


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Business + technology + innovation = opportunity

woman surfingTechnology is a great business catalyst. My high school friend’s three kids—a surfer, a fashion designer, and a digital designer—raised $20K through a Kickstarter campaign to take their business to the next level. They sell surfing bikinis to urban women in San Francisco. Their claim to fame is that the bikinis stay put! See Kinda Fancy Bikinis.

Get your shift togetherA management consultant friend of mine writes writes books on intergenerational workforce issues. She self-publishes books and sells them on Amazon.com, alongside the books by thousands of other authors. Self-publishing shortens the time from concept to market by months or years. See Get Your Shift Together.

A silver and gold jewelry designer uses 3D printers to fill customer orders on demand, saving thousands of dollars that otherwise might have been tied up in inventory and precious metals stock. This designer has loads of artistic talent and communicates well with the engineers who translate her concepts into jewelry.

Business + Technology + Innovation = Opportunity

Each of these businesses cases is an example of disruptive technology. An entrepreneur takes a business idea, adds technology and innovation to create new markets, smashing traditional barriers to entry. Definitely not your mother’s or father’s business model!