Lexicon Systems, LLC Blog

lex'•i•con: the vocabulary of a branch of knowledge. Thoughts on environment, health & safety (EHS), sustainability and information technology to support them.


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Business texting on the rise

Text messaging is a quick and easy way to communicate–as teenagers and twenty-somethings have known for years. Business texting is on the rise, part of the BYOD (bring your own device) trend.

Benefits and risks

Sometimes texting is more convenient than email or a phone call. It is “short and sweet” and promotes an almost immediate response. I send business texts to certain clients, as I know that they prefer it. When I can, I use iMessage service available to iPhone, iPad and Mac users.

No technology is risk-free. Some of the risks of business texting are:

  • Commingling of personal and business text messages on the same device–some users prefer to separate the two.
  • Security of data transmitted over cellular and WiFi networks.
  • e-Discovery–as with email and other electronic communications, the texts stay in the system.
  • Recipient of text does not respond quickly–if you need an immediate response, or something more than a few words, a phone call or email is better.
  • Potential injuries. Texting while walking causes more–though usually less serious–injuries than texting while driving (more…).

Texting

Next time you have the urge to send a text message, decide if this is the best way to communicate. Weigh the risks and benefits. And don’t text while on the move (unless someone else is driving)!

For further reading, see The Rise of Business Texting.

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