Lexicon Systems, LLC Blog

lex'•i•con: the vocabulary of a branch of knowledge. Thoughts on environment, health & safety (EHS), sustainability and information technology to support them.


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Five global predictions for 2015

Today was all about tomorrow. Let me explain… this morning, I attended a Webinar on 2015 trends in the Enterprise Resource Planning (ERP) market; this afternoon I completed a survey on the top global trends for 2015. Here’s my take on five global trends for 2015. The common thread is information technology (IT) and the environment.


It’s all about the Cloud

Businesses continue to move to the Cloud in droves, with a large percentage already there. A big benefit of the Cloud is the shift away from internal management of IT infrastructure, placing part of the risk onto Cloud providers. Another benefit is the ability to shift from older, “on premises” enterprise software license models that require constant upgrades to newer, Software as a Service (SaaS) apps where all user organizations are on the same version of the software. And a third benefit is anytime, anywhere access to information that allow more informed decision-making.

It’s not just mobile technology, but mobile technology enabled by the Cloud, that will allow businesses to break from old paradigms and utilize Internet-enabled solutions. My article on the Cloud will publish on 01 February 2015.

Information security remains a top concern

Information security will remain a top concern among organizations into 2015 and beyond. ApplePay went live this quarter, and it was supposed to be an alternate cashless payment method, but not a Point of Service (POS) app. With the release of the iPhone 6 and the latest iOS, Apple has teamed with Bank of America (and others?) and ApplePay is a POS app! Many remain concerned about Near Field Communications, where a cyber hacker can steal sensitive financial information.

Magnetic stripes on credit and debit cards are so 20th Century. A few years ago, many merchants tried laser bar code readers for payment cards (e.g., payments at gas pumps), but removed the readers… were the readers that hard to use, or were they too costly to maintain? After recent security breaches some U.S. banks are revamping credit card security measures–adding security “chips” that other countries have used for decades. It’s about time… but users still must “swipe” their cards through a reader.

Global energy and natural resource challenges

The U.S. is enjoying the “energy boom,” at the highest domestic production rates in decades, and needs to ensure that there is not a rapid “bust.” Despite the drop in oil prices (barrels of West Texas Intermediate Crude), North American Shale Oil plays will continue into 2015.

Cheap natural gas prices will allow the chemicals industry to continue with large projects, the scale of which we have not seen in the U.S. since the late 1970s and early 1980s. While the demand for new natural gas and liquids pipelines remains high, these projects will slow a bit. Why not deposit some of the cheap oil and gas to increase the National Petroleum Reserve?

Changing demographics and consumer spending

Many emerging countries will continue to see the largest increase in spending power in the under-35 population. The consumer population in the U.S. will continue to increase dramatically in two segments—over-60 and under 35 years old—thus creating the challenge of serving both markets.

Considering how much consumer technologies spill over into business, the challenge is applying these technologies to address the needs of divergent populations. In 2015, software applications will be all about the user experience, and the real challenge will be the balance between the user experience and addressing enterprise needs such as information security and scalability.

Cashless payments

Consumers will continue to increase their comfort level with online, cashless payments. Mobile cashless payments will take a while to gain market share amid concerns of cybersecurity and as consumers upgrade their mobile technology. Regardless of the method, companies in the payment business must move to multi-factor authentication and anonymous, one-time authorization codes that are more difficult to steal, or, if stolen, are useless.

While consumers–especially the 35-and-under demographic–have handily adopted paperless check deposits, this will not quickly spill over into the business world. Businesses will continue to remain entrenched in hard-copy checks, P-cards (Purchase Cards) and ACH (automated clearinghouse) payments in 2015. So, keep the car gassed up (or charged) for those trips to the post office and bank.

With the new year coming upon us quickly, there is plenty to think about with respect to information technology and the environment. Your thoughts?

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With Windows XP End of Support, Chromebooks are a popular option to Windows PCs

Now that Windows XP is no longer supported by Microsoft, organizations that still use the 13-year-old operating system (OS) must face reality–at some point, they must upgrade their OS, and likely their computer. When Microsoft released Windows XP to market, more organizations provided desktop than laptop computers. Using a laptop meant sacrificing features and forking over more dollars to gain mobility.

Those who have yet to “sunset” Windows XP no longer need to be tethered to their desks (See: Windows XP Sails into the Sunset… Maybe). A world of technologies became available (and affordable) since 2001, notably:

  • Wireless networks (WiFi) and Mobile hotspots (MiFi)
  • Lightweight notebook computers
  • Smartphones, tablets and apps
  • Social networks, Cloud applications and data storage
  • More power-efficient chips and hours of operation between charges
  • Solid state “flash” drives
Image: hp

Image: hp

Windows XP End of Support lets organizations rethink their IT strategies. Businesses and educational institutions alike can consider alternative Windows , Mac and Google OS and hardware. Chromebooks are a popular option, with their simplicity and low entry cost of $275 to $300 USD.

Read 10 Reasons Today’s Chromebooks Look Like a Smart Mobile PC Buy.

 


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Windows XP support ending soon

Microsoft stops support for the Windows XP operating system (OS) early in April, and stops support for the associated malware software in July. Despite Microsoft’s warnings to update from Windows XP to Windows 8.1 before “end of support,” many large organizations continue to use the almost 13-year-old computer operating system. It is the most popular OS next to Windows 7. And some companies will switch to Windows 7 rather than Windows 8.x.

windows-xp-computer

Image: Microsoft

Companies can

  1. continue to use Windows XP and later change to another OS;
  2. upgrade to Windows 7 or Windows 8.1; or
  3. upgrade to an OS such as Chrome OS, Mac OSX Mavericks or Android.

Windows XP end of support allows an opportunity to evaluate how IT needs have changed in the last 13 years. Organizations can decide which new technologies—hardware, operating systems, mobile, Cloud and Big Data—will work best for them.

The next “IT Insight” column, Windows XP sails into the sunset… maybeappears in em Magazine on April 1. Check back here or on our web site early in April for a link to the column.


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Must technology be so disruptive?

Disruptive technology describes a new technology that unexpectedly displaces an established technology. In The Innovator’s Dilemma, Clayton Christensen separates technology into two categories: sustaining and disruptive. Sustaining technology relies on incremental improvements to an already established technology. Disruptive technology lacks refinement, often has performance problems because it is new, appeals to a limited audience, and may not yet have a proven practical application.

Photo: Apple

When it comes to software, most businesses adapt better to the incremental changes of sustainable technology. They understand that change happens—software upgrades and patches occur fairly frequently and, in most cases, work goes on with no training and little disruption. However, major software changes can disrupt work, resulting in lost productivity until users are trained on and adopt the new technology.

Two examples of disruptive technology come from Apple and Microsoft. Apple announced its new iPhone last week, sporting a new dock connector. Those who wish to use their old iPhone and iPad chargers and cables need an expensive adapter. Microsoft radically changed its user interface in Windows 8. The Start button is gone. Some PC users I know are hardly adjusted to the big change in interface from Windows XP to Windows Vista and Windows 7.

I understand that disruptive technology—like microwave ovens and cell phones—can be both revolutionary and good. But must it be so disruptive?


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Companies often overlook organizational change management in enterprise software initiatives

Whether you are considering a brand new enterprise EHS software application, or replacing or updating legacy systems, change happens. Change is unsettling, and people’s past experiences and emotions affect the way that they perceive it. Change management is a “people” issue that companies often overlook or do not give sufficient attention when taking on an enterprise software initiative.

Organizational change management is a structured approach to get people from the current state to the desired state. It is a process that involves preparing for change, managing change and reinforcing change. This process involves much more than training, and parallels the software/systems life cycle.

How you handle the change and prepare your people can make or break your IT initiative. Read IT Insight column, Change Happens… Embrace It! to learn how to create an atmosphere that enables software-related changes to work in your organization.