Lexicon Systems, LLC Blog

lex'•i•con: the vocabulary of a branch of knowledge. Thoughts on environment, health & safety (EHS), sustainability and information technology to support them.


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New CIO.com blog post | 6 criteria for selecting a software implementation consultant

Just posted this morning… 6 criteria for selecting a software implementation consultant.

Enterprise software implementation is a big deal, and the right consultant can make your life easier. Here are six essential criteria to consider when selecting a consultant.

Today’s post will help you to adopt Tip No. 2 in last week’s post, 6 tips for finding a great software implementation consultant — “Establish objective selection criteria and stick to them.”

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Learn from the experts and share best practices at September Sustainable Performance Forum

I am pleased to announce my upcoming presentation, “Business Requirements and Software Selection Best Practices” at the Sustainable Performance Forum, 25-26 September in Chicago, IL. The #Enablon #SPF Americas 2014 program features thought leaders on environment, health & safety (EHS) and sustainability, information technology (IT), and Risk. 

Former NASA astronaut, navy fighter pilot and test pilot and Boeing Chief Technical Pilot John O. Creighton will deliver the keynote talk on risk.

The Keynote panel features senior executives from industry, leading EHS subject matter experts and industry analysts. Author and writer Anna M. Clark will moderate the panel. Enablon CEO Dan Vogel, CTO Marc Vogel, Vice President Pascal Gaude and Enablon North America CEO Philippe Tesler will present their vision and company roadmap.

The Enablon team will lead program tracks on six different Enablon software solutions. Each track will include a session on issues & trends and a case study, in addition to presentations on the solution set and product road map.

Customers will have the opportunity to collaborate with subject matter experts and Enablon on future product enhancements. 

The program features two new tracks this year, beyond solution tracks and software training:

  • Technology Enablers–cross-platform, innovative information technologies
  • Implementation Strategies–best practices for business requirements and software selection; implementation, and more.

SPF also offers networking opportunities like industry roundtables and a gala dinner, and Lunchtime Expert series talks. Learn more here.


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Green Quadrant® Environmental Management Software names market leaders

Verdantix  named IHS, Enablon and SAP as the leaders in the enterprise environmental management software market in its report, Green Quadrant® Environmental Management Software (Global) 2012. Enviance, Locus Technologies and BSI group are in the second tier.

Verdantix defines environmental management software as

enterprise-scale software that enables firms to capture, analyse and report data, and manage performance across their assets on environmental indicators such as air, green house gases, water, waste and toxic chemicals.

The U.K.-based research firm used their proprietary methodology to evaluate the capabilities of 12 firms in 19 areas. Other findings of note:

  • Overall spending on environmental management software will increase over the next three years in 60% of companies with revenues of $1 billion or more.
  • Spending on sustainability will increase in 2012 vs. 2012 in nearly 60% of companies surveyed.
  • Greenhouse gas, hazardous waste and water top the list of customer’s monitoring requirements.
  • Automated task management, notifications and workflows are important.
  • Customers want to integrate/interface other data sources with their environmental management system.
  • Customers prefer to buy from large environmental/sustainability software firms.
  • Two-thirds prefer that the software firm or an engineering/sustainability consultant implement the software.

For more information, see the full report.


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Increasing the probability of software implementation success

Last week I attended a Webinar that focused on the leading environment, health & safety (EHS) software companies. During the Q&A period, an attendee commented that, while the software may lead the market, the firms that implement the software may not be up to snuff. This results in problematic implementations and unhappy clients.

At a business lunch the next day, a colleague asked why some EHS consulting firms are less successful than others when it comes to implementation. I replied that implementation success is not about the software alone. No matter how feature-packed, intuitive and functional the software package, it takes more than software-savvy subject matter experts and EHS-savvy software engineers for a truly successful implementation. The implementation team requires proven methodology, good project management and social skills, and the ability to foster user acceptance.

  • proven methodology is important throughout the entire software life cycle–from concept through business needs analysis and software evaluation and selection to  design, system configuration, rollout and support. Proven methodology helps to reduce the margin of error and ultimately saves the  client time.
  • project management skills are important in planning, budgeting and tracking, and critical in managing “scope creep.” Project management skills are critical in areas such as IT risk management and identifying and recommending solutions to issues as they arise.
  • social skills are important since enterprise-scale IT projects involve different stakeholders with competing agendas. Members of the implementation team must be able to communicate with people at many levels and in various functions within the client organization. Some of the members must excel in facilitation skills, particularly when the group must reach a fact-based consensus. They must be able to work without showing bias towards certain stakeholders or software packages.
  • user acceptance often will “make or break” an implementation. Fostering user acceptance requires organizational change management expertise, something often overlooked during large IT projects. Organizational change management activities should occur throughout the software life cycle, and include much more than training. Read more about organizational change management here.

If you contemplate starting an IT initiative in the EHS arena, or to manage other subject matter, make sure that you have a professional leading the effort. Hands-on experience in the above areas can increase the probability of success in software implementations. Of course, these are a select few of all of the skills required. Read more about IT program management here.